If, for any reason, you are
not satisfied with any product you have received, simply return it within 30
days in new condition for an exchange or refund. Return items in their original condition, tags
attached. Enclose a
copy of the packing slip with your return. See “Instructions for Returning Merchandise
below for more details.) Shipping
charges are not refundable on returns and exchanges. Customer is responsible
for return shipping. For health reasons we cannot
accept returns on supplements, treats, fly masks and other items that have been
in contact with an animal.
All returns are
subject to a $4.95 return fee. All exchanges are subject to a $7.95 exchange
fee. Items returned after 30 days may be subject to a 25% processing fee. Some
manufacturer's warranties extend beyond 30 days and your recourse will be
directly with the manufacturer. If you receive damaged, defective, or the wrong
merchandise we will reimburse shipping charges.
Instuctions for Returning Merchandise
Return requests should
be emailed to firstname.lastname@example.org. You will be issued an RMA (Return Merchandise
Authorization). Do not return packages
until you receive an RMA. Once the RMA
is received ship all packages to:
The Village Mercantile
3675 Corrales Rd
Corrales, NM 87048
What if I lost my packing
slip or receipt?
Make sure you include your name, address, and phone number
with your return shipment.
my exchange be sent?
Exchanges are sent to the original BILL-TO address. If you
want the exchange shipped to a different address, please write the ship-to
address on your packing slip.
What if my
return is not in new condition?
We will contact you to inform you of a 15% restocking fee. If
the items are poor condition, we may refuse your return.
What if my
item is defective?
Return the package as described above. If we determine the item is defective, we
will either issue a credit or replace the item. Return shipping will be credited.
Please note that we cannot ship a replacement to you until we
receive and examine the item. If you need a replacement right away, we suggest
you place a new order.
When will I
receive my refund?
Once we receive your return, we work to process your return
within 3-7 business days. Once your return has been processed, you will receive
your funds as follows:
If you paid by credit card, your original method of payment
will be credited within 24 hours of processing your return. Your financial institution may take longer to
credit funds to your account.
If you paid by cash, check or Pay Pal your refund check will
be mailed the first Friday after your return has been processed.
Village Mercantile LLC disclaims responsibility for errors in pricing, for the
use or misuse of any products described in this website, and for any losses
incurred through the use of products according to methods described in this
website. Always refer to and follow the label directions. The Village
Mercantile LLC specifically does not authorize anyone, its agents or employees,
to recommend any product sold by The Village Mercantile LLC in any way other
than according to manufacturer's current label directions. The Village Mercantile LLC will not be
responsible for carrier errors or delays caused by the carrier or the weather.
We reserve the right to limit quantities.