How do I return an item?

If, for any reason, you are not satisfied with any product you have received, simply return it within 30 days in new condition for an exchange or refund. Return items in their original condition, tags attached. Enclose a copy of the packing slip with your return. See “Instructions for Returning Merchandise below for more details.) Shipping charges are not refundable on returns and exchanges. Customer is responsible for return shipping. For health reasons we cannot accept returns on supplements, treats, fly masks and other items that have been in contact with an animal.

All returns are subject to a $4.95 return fee. All exchanges are subject to a $7.95 exchange fee. Items returned after 30 days may be subject to a 25% processing fee. Some manufacturer's warranties extend beyond 30 days and your recourse will be directly with the manufacturer. If you receive damaged, defective, or the wrong merchandise we will reimburse shipping charges.


Instuctions for Returning Merchandise

Return requests should be emailed to orders@thevillagemercantile.com. You will be issued an RMA (Return Merchandise Authorization). Do not return packages until you receive an RMA. Once the RMA is received ship all packages to:

The Village Mercantile Online Store

3675 Corrales Rd

Corrales, NM 87048


What if I lost my packing slip or receipt?
Make sure you include your name, address, and phone number with your return shipment.


Where will my exchange be sent?

Exchanges are sent to the original BILL-TO address. If you want the exchange shipped to a different address, please write the ship-to address on your packing slip.

What if my return is not in new condition?
We will contact you to inform you of a 15% restocking fee. If the items are poor condition, we may refuse your return.

What if my item is defective?
Return the package as described above. If we determine the item is defective, we will either issue a credit or replace the item. Return shipping will be credited.

Please note that we cannot ship a replacement to you until we receive and examine the item. If you need a replacement right away, we suggest you place a new order.

When will I receive my refund?
Once we receive your return, we work to process your return within 3-7 business days. Once your return has been processed, you will receive your funds as follows:

If you paid by credit card, your original method of payment will be credited within 24 hours of processing your return. Your financial institution may take longer to credit funds to your account.

If you paid by cash, check or Pay Pal your refund check will be mailed the first Friday after your return has been processed.

The Village Mercantile LLC disclaims responsibility for errors in pricing, for the use or misuse of any products described in this website, and for any losses incurred through the use of products according to methods described in this website. Always refer to and follow the label directions. The Village Mercantile LLC specifically does not authorize anyone, its agents or employees, to recommend any product sold by The Village Mercantile LLC in any way other than according to manufacturer's current label directions. The Village Mercantile LLC will not be responsible for carrier errors or delays caused by the carrier or the weather. We reserve the right to limit quantities.