SHIPPING / LOAD N GO

FREIGHT MATRIX

Delivery Service Cost Dealer Pricing (per ton)

Effective June 1, 2016

Policies if your are a Dealer Account:
1. Orders place by 11:00 am count as ordered that day for production. Orders placed after 11:00 am count as ordered the next day.

We require 48 hour notice for pick up orders.

2. Questions concerning delivery service should be directed to your sales representative or The Village Mercantile Office Manager.
3. Please obtain approval by using your “return order form” before returning ANY items.

4. Village Mercantile drivers will help unload product. You should provide AT LEAST one other person to assist in the unloading.
5. Village Mercantile drivers should not be asked to rotate or move product in your facility. Please be sure to rotate your stock to ensure fresh product.
6. Delivery is quoted for one drop only. A $25 fee will be charged for every stop after the FIRST plus additional freight.
7. Freight rate is determined on each order by the total weight of your order and the delivery zone.
8. Delivery zone is determined in actual mileage (one-way) from The Village Mercantile warehouses (Corrales, NM, Roswell, NM) to destination using truck routes.
9. Less than a full truckload deliveries over 400 miles are subject to availability and The Village Mercantile’s State registrations.
10. Delivery service charges are subject to change at any time.
11. Customers who are found to be located in the incorrect zone are subject to being moved to the correct zone according to actual trip miles to their delivery location.
12. Please ask for delivery quotes to further points.
13. Fuel surcharge will be applied.


SHIPPING POLICY: Free shipping on orders of $99.00 or more. Internet sales only!
Specially priced items are not eligible for free shipping.
All items shipped will be shipped via Fedex or USPS priority at our discretion. Items shipped from our store will ship within 1-2 business days and are typically delivered in 3-5 business days.
Items shipped directly from the manufacturer are typically shipped within 2-3 business days and delivered in 4-8 business days. Special order items can take 10 days to 2 weeks or more depending on the item.

Return Policy

Should the need arise to return an item, return it in its original condition, attached tags, postage paid, along with the original receipt within 30 days of purchase and we will replace it or refund your money minus applicable fees, based on your method of payment. All returns are subject to a $4.95 return fee. All exchanges are subject to a $7.95 exchange fee. Items returned after 30 days may be subject to a 15% processing fee. Some manufacturer's warranties extend beyond 30 days and your recourse will be directly with the manufacturer. If you receive damaged, defective, or the wrong merchandise we will reimburse shipping charges.

Over sized, heavy items shipping via freight company (semi-truck) are usually delivered in 2-4 business days.


LOAD-N-GO (A FREE Service)

Our Load N Go service is simple: We will load your order while you wait in the comfort of your vehicle! The service is fast: order online. It is also convenient: come to the store and never leave your vehicle. It takes a few simple steps:

1. Place your order - Load N Go orders received after 3:00p.m. will be processed the following business day (M-F).

2. WAIT FOR CONFIRMATION - We will call and/or email you informing you that your order is in stock & ready for pick up.

3. Bring your printed order confirmation to the loading entrance - you will be directed where to go to be loaded.

4. ***Load N Go's are not processed on Saturdays. You may pick up an order on Saturday only if it was placed no later than Friday 3:00pm.

5. UPON CHECKING AND SIGNING OUR LOAD SHEET YOU ARE VERIFYING THAT YOUR LOAD IS CORRECT, WE WILL NOT BE RESPONSIBLE FOR ANY SHORTAGE OR LOST ITEMS ONCE YOU LEAVE OUR PREMISES. IT IS YOUR RESPONSIBILITY TO SECURE YOUR LOAD (HAY, FEEED, ETC) ONCE IT IS LOADED ONTO YOUR VEHICLE OR TRAILER.

Most in-stock orders received before 3:00 p.m. MST/Monday-Friday will be processed and available for pickup the same day. You may also call to see if your order is ready for pick up by calling: (505) 897-9328.

OUT OF STOCK or SPECIAL ORDER Load N Go merchandise may incur freight charges to ship your order to our store.

Village Mercantile DELIVERY POLICIES (SEE STATE MAP BELOW)

  • Our delivery service is for those who need an order delivered. On orders weighing 25lbs or more, Fedex and Village Mercantile delivery options are available to you. Village Mercantile will deliver on-line purchases anywhere in the state of New Mexico (Monday-Friday).
  • The delivery rates below are estimates. Depending on the items purchased, location of drop-off and handling involved, additional fees may apply.
  • See below for our map of delivery zones.

Village Mercantile DELIVERY ZONES AND PRICES:

**MAKE NOTE OF THE ZONE YOU LIVE IN and at the time of checkout, select your zone from the drop down to apply shipping charges to your order. These are estimated shipping costs. Depending on your exact location, type of material being delivered and location of drop-off, additional delivery or handling fees may apply.

Village Mercantile Handling Fees

As your order is processed, a customer service representative will contact you to arrange a 4 hour window when you will be present to receive your delivery.

  • Since products will be stacked either close to the truck or other location, a handling fee in addition to your shipping rate must be charged.
  • The cost of the handling fee will be determined at the time the delivery drop-off is scheduled.
  • Village Mercantile will deliver your products to an easily accessible location. Village Mercantile is not responsible for making sure you choose to stack or store your products in the most appropriate location. Clean, dry sheltered and often raised from the floor locations are often best for storing items such as feed, but it is solely your responsibility to make sure your delivery is in the best location possible.
  • Village Mercantile will check your shipping zone selection for accuracy. If we feel your zone selection is inaccurate we will adjust your zone accordingly for appropriate charges and you will be informed.