Delivery Service Cost Dealer Pricing (per ton)
Effective June 1, 2016
Policies if your are a Dealer Account:
1. Orders place by 11:00 am count as ordered
that day for production. Orders placed after 11:00 am count as ordered the next
We require 48 hour notice for pick up orders.
2. Questions concerning delivery service should
be directed to your sales representative or The Village Mercantile Office Manager.
3. Please obtain approval by
using your “return order form” before returning ANY items.
4. Village Mercantile drivers
will help unload product. You should
provide AT LEAST one other person to
assist in the unloading.
5. Village Mercantile drivers
should not be asked to rotate or move product in your facility. Please be sure to rotate your stock to ensure
Delivery is quoted for one drop only.
A $25 fee will be charged for every stop after the FIRST plus additional freight.
Freight rate is determined on each order by the total weight of your order and the
8. Delivery zone is determined in actual mileage
(one-way) from The Village Mercantile warehouses (Corrales, NM, Roswell, NM) to destination using truck routes.
Less than a full truckload deliveries over 400 miles are subject to
availability and The Village Mercantile’s State registrations.
10. Delivery service charges are subject to change at
Customers who are found to be located in the incorrect zone are subject to
being moved to the correct zone according to actual trip miles to their
12. Please ask for delivery quotes to further points.
13. Fuel surcharge will be applied.
SHIPPING POLICY: Free shipping on orders of $99.00 or more. Internet sales only!
items are not eligible for free shipping.
All items shipped will be shipped via Fedex or USPS
priority at our discretion. Items shipped from our store will ship within 1-2
business days and are typically delivered in 3-5 business days.
Items shipped directly from the
manufacturer are typically shipped within 2-3 business days and delivered in
4-8 business days. Special order items can take 10 days to 2 weeks or more
depending on the item.
Should the need arise to return an
item, return it in its original condition, attached tags, postage paid, along
with the original receipt within 30 days of purchase and we will replace it or
refund your money minus applicable fees, based on your method of payment. All
returns are subject to a $4.95 return fee. All exchanges are subject to a $7.95
exchange fee. Items returned after 30 days may be subject to a 15% processing
fee. Some manufacturer's warranties extend beyond 30 days and your recourse
will be directly with the manufacturer. If you receive damaged, defective, or
the wrong merchandise we will reimburse shipping charges.
Over sized, heavy items shipping via
freight company (semi-truck) are usually delivered in 2-4 business days.
LOAD-N-GO (A FREE Service)
Our Load N Go service
is simple: We will load your order while you wait in the comfort of
your vehicle! The service is fast: order online.
It is also convenient: come to the store and never leave your
vehicle. It takes a few simple steps:
1. Place your order - Load N Go orders received after 3:00p.m. will be
processed the following business day (M-F).
2. WAIT FOR CONFIRMATION - We will call and/or email you informing you that
your order is in stock & ready for pick up.
3. Bring your printed order
confirmation to the loading entrance -
you will be directed where to go to be loaded.
4. ***Load N Go's are
not processed on Saturdays. You
may pick up an order on Saturday only if it was placed no later than
5. UPON CHECKING
AND SIGNING OUR LOAD SHEET YOU ARE VERIFYING THAT YOUR LOAD IS CORRECT, WE WILL
NOT BE RESPONSIBLE FOR ANY SHORTAGE OR LOST ITEMS ONCE YOU LEAVE OUR
PREMISES. IT IS YOUR RESPONSIBILITY TO SECURE
YOUR LOAD (HAY, FEEED, ETC) ONCE IT IS LOADED ONTO YOUR VEHICLE OR TRAILER.
Most in-stock orders received before 3:00 p.m. MST/Monday-Friday
will be processed and available for pickup the same day. You may also call to
see if your order is ready for pick up by calling: (505) 897-9328.
OUT OF STOCK or SPECIAL ORDER Load N Go merchandise
may incur freight charges to ship your order to our store.
Village Mercantile DELIVERY POLICIES
(SEE STATE MAP BELOW)
- Our delivery service is for those who need an order
delivered. On orders weighing 25lbs or more, Fedex and Village Mercantile
delivery options are available to you. Village Mercantile will deliver
on-line purchases anywhere in the state of New Mexico (Monday-Friday).
- The delivery rates below are estimates. Depending on
the items purchased, location of drop-off and handling involved,
additional fees may apply.
- See below for our map of delivery zones.
Village Mercantile DELIVERY ZONES
NOTE OF THE ZONE YOU LIVE IN and
at the time of checkout, select your zone from the drop down to apply shipping
charges to your order. These are estimated shipping costs. Depending on your
exact location, type of material being delivered and location of drop-off,
additional delivery or handling fees may apply.
Village Mercantile Handling Fees
As your order is processed, a
customer service representative will contact you to arrange a 4 hour window when
you will be present to receive your delivery.
- Since products will be stacked either close to the
truck or other location, a handling fee in addition to your shipping rate
must be charged.
- The cost of the handling fee will be determined at the
time the delivery drop-off is scheduled.
- Village Mercantile will deliver your products to an
easily accessible location. Village Mercantile is not responsible for making sure you
choose to stack or store your products in the most appropriate location.
Clean, dry sheltered and often raised from the floor locations are often
best for storing items such as feed, but it is solely your responsibility
to make sure your delivery is in the best location possible.
- Village Mercantile will check your shipping zone
selection for accuracy. If we feel your zone selection is inaccurate we
will adjust your zone accordingly for appropriate charges and you will be